Bangkoksync Shipping for KEX

Support

Get help setting up and using Bangkoksync Shipping for KEX for Shopify stores in Thailand.

Before contacting support

Confirm that your store is eligible for Carrier Calculated Shipping.
Open the App and verify that KEX credentials and pickup details are saved.
For a tracking issue, have the Shopify order number and tracking number ready.
For a setup issue, include a screenshot of the error without exposing credentials.

Common setup requirements

The App is intended for shipments within Thailand.
Live shipping rates require a Shopify plan eligible for Carrier Calculated Shipping.
Recipient mobile phone numbers must be valid Thai 10-digit mobile numbers.
Use Sandbox/UAT credentials for testing and production credentials only for live shipments.

Tracking status block

In the App dashboard, select Set up Tracking Status block to open Shopify Checkout settings, then add Bangkoksync KEX Tracking to the Order status page.

Contact support

Email [email protected]. Please include your Shopify store domain, order number, and a description of the issue. Never send KEX API secrets by email.

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